RecruiterWEB takes protecting your personal data privacy seriously, and we respect and observe your rights. Our approach to privacy is summarised as follows:
- What information is being collected?
If you make a call, use Scott the bot or send us an email, we will take information such as your name, job title, email, phone and web address.
- Who is collecting it?
RecruiterWEB staff will collect your information from you when you call or use our emails.
- How is it collected?
You will either call us or you will email us. If you email, we will make return contact either by phone or return email.
- Why is it being collected?
To answer your questions about a product and/or service inquiry.
- How will it be used?
It will be added to our client CRM so that we can follow the correct procedures to answer your needs in full. Your inquiry will be tracked through a follow-up customer service methodology, which is mapped out in our CRM.
That process will lead to you becoming a customer or you being placed into a long-term follow-up plan. Unless you request to have no more contact, and then we will mark your records as no further contact requested.
The record is kept of companies who ask us not to call, for the purpose of identifying them for no more calls in future. But the contact details are removed.
- Who will it be shared with?
Data held in our CRM is available only to our staff. Our staff members are trained in data privacy, and the data does not leave our CRM. Our CRM is self-made and managed in-house by our staff. We do not pass your data to third parties without your consent, and we do not sell or give access to your data to anyone other than our staff members.
- What will be the effect of this on the individuals concerned?
They will receive a follow-up to their enquiry, and that enquiry will be tracked until the enquiry is closed, or until the opportunity to sell you products and services is no longer viable. The viability of data in our market of website sales can last typically 3-5 years. For the most part, we track companies, not individuals, and look to make a fresh introduction to decision-makers in 3-5 years if a company does not take up any of our web services. Any client wishing for no more calls is marked as no more calls clearly in our CRM.
- Is the intended use likely to cause individuals to object or complain?
We do not think so, but we have a robust complaints procedure in place. If you do, please send your complaint direct to our founder Darren Revell by post to Technology House, 8 Crown Hill Lane, Great Cambourne, Cambridge, CB23 5AW.
Subject Access Request
Subject Access Requests should be made to our DPO. Please make your request in writing to the following:
DPO, Technology House, 8 Crown Hill Lane, Great Cambourne, Cambridge, CB23 5AW.
Trading Office: 1010 Cambourne Rd, Cambourne, Cambridge CB23 6DW | Registered Office: Technology House, 8 Crow Hill Lane, Great Cambourne, Cambridge, CB23 5AW. Co: 9995374 | VAT: 232900535.
You will need to provide your first name, last name (previous last names if it has changed), capacity in which you think we hold your personal data i.e. client, supplier and some references to communications we have had so that we can easily identify you from people with the same name.