Last updated: 23 February 2025

These Terms of Business (“Terms”) govern the rental of RecruiterWEB’s website software and related services.

RecruiterWEB Limited (“RWEB”, “we”, “us”)
Registered office: 28 Brick Kiln Lane, Shepshed, Loughborough, LE12 9EL

and

The customer identified in the quote/order (“Customer”, “you”).

Binding agreement: RWEB does not issue a paper contract for signature. By placing an order, approving a quote, paying an invoice, or instructing RWEB to start work, you agree to these Terms.

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1. Definitions

• CMS / RWEB CMS: RWEB’s content management system and associated software and services provided on a software-as-a-service basis.

• Project: the work described in the quote and Specification.

• Specification: the written specification agreed between the parties describing the build/design/feature set.

• Beta Site: the Customer’s site hosted on a beta URL for testing before launch.

• Launch: publication of the Customer’s live site on the Customer’s domain (or live server) environment.

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2. Rental Conditions (Software-as-a-Service)

2.1 Ownership. RWEB is and remains the sole owner of the RWEB CMS, regardless of rental period. The CMS is never sold or transferred to the Customer.

2.2 Hosting environment. RWEB hosts the CMS. The software does not leave RWEB’s environment.

2.3 Sub-rental. Sub-rental to another company is permitted only with RWEB’s prior written agreement and a new rental agreement.

2.4 Third-party developer access. Other website developers may not access or use the CMS admin area without RWEB’s prior written consent, as it contains confidential information and platform security controls.

2.5 Transfer to a new company. RWEB may permit transfer of the Customer’s agreement to another company where a new rental agreement is issued to the new customer. An administration fee of £180 + VAT applies.

2.6 Customer-provided assets. Images (and any rights to use them) not supplied by RWEB are the Customer’s sole responsibility. If test/beta images are used, the Customer must obtain publishing rights.

2.7 Non-payment – suspension. RWEB reserves the right to suspend or withdraw services where payment is more than 7 days overdue. If a site is suspended, a reconnection fee of £240 + VAT will apply. RWEB accepts no liability for any losses incurred by the Customer during any suspension period.

2.8 Payment plans – failure and acceleration. Payment plans are offered at the discretion of RWEB’s directors. If a payment plan is not met on its due date, RWEB may require immediate payment of all outstanding sums under the plan.

2.9 Security testing. The Customer may only carry out security testing (or appoint a third party to do so) with RWEB’s prior written agreement. The testing provider must submit a list of intended tests for approval. Testing must take place outside core job-seeker hours, which RWEB defines as 08:00–22:00 GMT.
If the provider will not comply, RWEB may require the Customer to use a dedicated server for testing at the Customer’s cost (quoted on request).
Failure to comply may result in immediate termination and/or a claim for damages where other customers are affected.

2.10 Director liability (where permitted). The Customer acknowledges that, where permitted by law, the Customer’s directors may become personally liable for outstanding debts following default and a County Court Judgment, or where the Customer enters liquidation/administration and fails to pay sums due.

2.11 Warranty of authority. Each party warrants it has authority to enter into this agreement. If any signatory lacks authority, they agree to be personally liable for losses incurred by RWEB due to that lack of authority.

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3. Template Design Delivery

3.1 RWEB offers template designs for job boards, recruiter sites, and microsites. Where the Customer selects a template, design rights remain with RWEB.

3.2 Template buy-out licence. If a Customer with a template rental agreement wishes to leave and use that template design with a new vendor/platform, they may do so for £1,360 + VAT, which grants a lifetime licence to use the template design. This does not prevent RWEB from using that template design for other customers. The Customer may not replicate any part of the template design without paying this fee.

3.3 Portfolio use. RWEB may publish work in its portfolio and may create reciprocal links between sites for SEO purposes.

3.4 Content loading (complimentary). The price includes a one-time complimentary load of Customer images and text to main site pages (excluding jobs, candidate adverts, blogs, case studies, and testimonials). After this load, content edits are made by the Customer via the admin area and training materials.

3.5 Delivery definition. A site is considered “delivered” when the Beta Site matches the template it is derived from (or matches approved Figma designs where applicable).

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4. Bespoke and Semi-Bespoke Design Delivery

4.1 Scope. Bespoke design includes structural page designs (Figma wireframes) and loading of the Customer’s brand assets. It does not include sourcing images, videos, or icons unless Branding Services are purchased.

4.2 Third-party asset sourcing. RWEB may allow Customers to use RWEB trade accounts (Envato/Freepik/Flaticon) to source assets. If RWEB is asked to assist, Branding Services will be quoted separately.

4.3 Design rights (bespoke). For bespoke designs, the Customer may use the design during the term of this agreement. RWEB will not replicate that bespoke design for other projects during the contract term.
On termination, RWEB retains rights to reuse the design unless the Customer purchases/obtains a licence to use the design with a new supplier (to be quoted or as otherwise agreed in writing).

4.4 Portfolio use (bespoke). RWEB may publish bespoke work in its portfolio and may create reciprocal links for SEO. Where a third party created the design, appropriate credit will be given.

4.5 Content loading and delivery definition. Clauses 3.4–3.5 apply equally to bespoke/semi-bespoke sites, replacing “template” with “approved Figma designs” where relevant.

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5. Specification

5.1 All rentals require a written Specification describing the design type and features. RWEB will deliver the site in accordance with the Specification.

5.2 Changes after Specification agreement are not covered by rental fees and will be quoted as change requests.

5.3 The Specification may identify additional chargeable items. The Customer may either:

• pay for those items on a separate invoice on 30-day terms; or

• terminate at this stage in accordance with clause 12 (Termination).

5.4 The Specification will be delivered in Google Doc format with page images provided in Figma, except for like-for-like replacement projects where existing design/feature parity is being replicated.

5.5 Specification timing depends on customer feedback; typically 2–4 weeks.

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6. Configuration & Build

6.1 RWEB will configure and build the CMS in accordance with the Specification.

6.2 Change control charges. Post-build changes requested by the Customer are charged at £50/hour to estimate and £50/hour to deliver, invoiced separately on 30-day terms.

6.3 RWEB will allocate a build slot and project team within two weeks of receiving the signed-off Specification (or written approval) from the Customer.

6.4 Build/configuration fees are as set out in the quote or published pricing.

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7. User Acceptance Testing (UAT) and Beta

7.1 RWEB will provide the Beta Site for UAT. The Customer must review pages and features to confirm the site matches the Specification (and agreed amendments).

7.2 Where timelines prevent full UAT, RWEB may provide a demo of expected features and take the site live in good faith. Admin-controlled changes may be supported; code/feature changes may incur additional charges.

7.3 RWEB will provide one round of training via screen share for CMS navigation and features (see clause 10).

7.4 Beta limit. A Beta Site may remain in beta for a maximum of 90 days, after which ongoing fees and planned maintenance obligations apply.

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8. Payment

8.1 Payment plans are full debts. Where the Customer chooses a 12-month payment plan, the total amount is a debt for the build and must be paid in full. Payment plans start within 14 days of order, not on go-live.

8.2 Product pricing. Pricing is as set out in the quote and, if applicable, the following published structures:

Fully bespoke

• Year 1: £699 + VAT (minimum 12-month contract)

• Year 2 onwards: £299/month (12-month rolling contract) with 90 days’ notice to end.
  Annual option: £3,000 + VAT.

Semi-bespoke

• Year 1: £599 + VAT (minimum 12-month contract)

• • Year 2 onwards: £249/month + VAT (12-month rolling contract) with 90 days’ notice to end.
    Annual option: £2,000 + VAT.

  
  
  

Themed / Template

• Year 1: £199 + VAT (minimum 12-month contract)

• Year 2 onwards: £199/month + VAT (12-month rolling contract) with 90 days’ notice to end.
  Annual option: £1,500 + VAT.

Start-up site

• Year 1: £149 + VAT (minimum 12-month contract)

• Year 2 onwards: £149/month + VAT (12-month rolling contract) with 90 days’ notice to end.
  Annual option: £1,500 + VAT.

8.3 SEO investigation services are payable on 14-day terms.

8.4 SEO retained campaigns are payable monthly in advance. Where a fixed 6-month or 12-month retainer is agreed, all payments for that term are due. Rolling retained campaigns require 45 days’ notice to cancel renewal/rollover.

8.5 Debt recovery costs. The Customer is liable for recovery costs incurred due to breach, including:

• Letter Before Action fee: £50

• Debt collection fees: 20% of overdue amount

• Interest: 8% above Bank of England base rate

• Statutory late payment compensation per invoice (where applicable)

8.6 No liability for takedown. RWEB accepts no liability for losses arising from suspension or takedown for non-payment.

8.7 Third-party fault investigation. RWEB may charge £50/hour for investigating faults where the cause lies with third-party systems. Faults within RWEB systems are fixed free of charge.

8.8 VAT. All prices exclude VAT unless stated otherwise. VAT will be applied in accordance with applicable rules.

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9. Training

9.1 Two one-hour screen-share training sessions are included. Additional training is £50/hour.

9.2 Standard feature videos and guides may be provided via the RWEB website/admin area.

9.3 Bespoke features will be documented via video and/or quick reference materials within three weeks of the Beta Site being available.

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10. Launch

10.1 Launch requires the Beta Site to be taken offline and moved to RWEB’s live server environment for up to 24 hours before the intended launch date.

10.2 The Customer must point their domain A record to the IP address supplied by RWEB when ready to launch.

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11. Maintenance & Hosting

11.1 RWEB CMS is built in Java and PostgreSQL. Bugs in RWEB code will be fixed free of charge for the term of the contract.

11.2 Browser compatibility is provided for major browsers and mobile browsers as at launch, and for versions released within the two years prior to launch. Future browser-driven changes may be chargeable.

11.3 RWEB performs routine hardware maintenance. Hosting is provided by RWEB.

11.4 Uptime. RWEB aims to provide 99.99% uptime, excluding planned maintenance and catastrophic failures described below.

11.5 Catastrophic failure. In catastrophic failure scenarios, downtime may be 2–4 hours while replacement infrastructure is deployed. No compensation is payable for catastrophic events outside normal maintenance control; RWEB warrants it takes reasonable precautions to prevent such failures.

11.6 RWEB does not maintain third-party services connected to the CMS (payment gateways, ATS/CRM products, analytics, job posting services, etc.). Integration work beyond build/launch may be quoted at £50/hour to estimate and £50/hour to deliver.

11.7 Unlimited bandwidth is provided subject to the exceptions in clauses 11.5 and 11.8.

11.8 Planned reboots/updates may cause downtime of 5–15 minutes (minor) and up to 2 hours (major). Major updates will typically be scheduled around 06:00 UK time where practicable.

11.9 Technical SEO updates are pay-as-you-go and not included in standard site fees unless stated in the quote.

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12. Termination

12.1 Pre-delivery cancellation. The Customer may cancel at any point before delivery. If RWEB has entered the Specification stage, 60% of all payments are due at the point of cancellation. No refunds are due if RWEB has allocated a build slot or moved into build phase. Where an extended 12-month payment plan was agreed for build fees, all instalments become immediately due on termination.

12.2 Post-launch cancellation by Customer. After launch, the Customer is on a rolling contract and may end services with 90 days’ written notice. If the Customer has an extended payment plan, all outstanding payments become due on cancellation.

12.3 Non-payment – annual service fees termination process. Failure to pay annual service fees: payments more than 7 days overdue are treated as non-payment. RWEB will issue:
(a) a first warning; then
(b) a second warning with a 3-day payment deadline.
If payment is not received by that deadline, RWEB may terminate the account and withdraw services. After termination, reconnection will not be offered. Unpaid months and a 90-day notice invoice adjustment will be invoiced and due within 7 days. Unpaid debts may be pursued through court proceedings and the Customer will bear recovery costs.

12.4 Renewal disagreement. If RWEB and the Customer cannot agree renewal terms at the anniversary of launch, RWEB may give 90 days’ notice to end services, charged at the previous commercial rates during the notice period.

12.5 Abuse and threats. Abuse, aggression, or threats toward RWEB staff may result in immediate termination and all outstanding fees becoming due.

12.6 Design rights on termination (template). On termination, all rights to use template designs remain with RWEB.

12.7 RWEB ceasing to trade. If RWEB ceases to trade (except where the business is sold), RWEB may transfer assets and contracts to a successor entity. If a successor arrangement cannot be made, the Customer may obtain a copy of the software source code upon payment of a source code fee equal to the product’s retail price at termination.

12.8 Reconnection window. Where services are suspended/terminated for non-payment, the website may be held for reconnection for a maximum of 7 days, after which it may be taken down. Reconnection fees of £240 + VAT apply where reconnection is offered.

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13. Customer Responsibilities

13.1 The Customer must provide accurate and complete information, decisions, approvals, and content required for the Project.

13.2 RWEB is not liable for delay or defects caused by inaccurate or incomplete Customer information.

13.3 The Customer permits RWEB to reference the Customer as a customer and to reproduce screenshots/parts of the Project for marketing purposes.

13.4 Domain registration and renewal are the Customer’s responsibility, even where RWEB assists with initial registration.

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14. Warranties

14.1 RWEB warrants the CMS will substantially perform the functions described in the Specification.

14.2 RWEB warrants the CMS will be free from viruses (to the extent reasonably practicable within a managed hosting environment).

14.3 RWEB warrants it owns the CMS and, to its knowledge, it does not infringe third-party intellectual property rights.

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15. Content Responsibility & Copyright Indemnity

15.1 Customer content responsibility. The Customer is solely responsible for all content uploaded to or displayed on the site (“Customer Content”). RWEB does not routinely monitor Customer Content.

15.2 The Customer warrants Customer Content will not infringe any third-party rights or violate applicable law.

15.3 The Customer warrants it will provide accurate replies and information to RWEB requests throughout the Project.

15.4 The Customer must comply with applicable data protection law and website-related regulations (including GDPR, Data Protection Act 2018, PECR, and related rules on cookies/communications).

15.5 Admin credentials must be unique per user and not shared.

15.6 Copyright challenge. If copyright ownership is questioned, the Customer has 7 days to evidence ownership or must remove/replace infringing items. If the Customer fails to do so, RWEB may remove/replace content at the Customer’s cost.

15.7 The Customer indemnifies RWEB against claims, costs, damages, and legal fees arising from Customer Content infringement or unlawful content.

15.8 Takedown policy (content). RWEB may temporarily disable or remove access to any Customer Content upon receipt of a credible infringement notice, or where RWEB reasonably believes such action is required to comply with law.

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16. Limitation of Liability

16.1 Subject to clause 16.3, neither party is liable for indirect or consequential loss.

16.2 Total liability of each party (whether in contract, tort, negligence, or otherwise) is capped at 20% of the pre-VAT sales price of the Project (being the estimated net profit), except where liability cannot be limited by law.

16.3 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

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17. Confidentiality

17.1 “Confidential Information” means all non-public commercial, financial, technical, strategic, or marketing information disclosed under or in connection with the Project.

17.2 Each party must keep the other party’s Confidential Information confidential and only disclose it to employees/agents/subcontractors on a need-to-know basis who are bound by confidentiality obligations.

17.3 A party may use know-how gained during the Project provided it does not disclose the other party’s Confidential Information.

17.4 These confidentiality obligations continue after termination.

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18. Non-solicitation

18.1 During the Project and for 12 months after completion, neither party will solicit or offer employment/engagement to the other party’s employees without prior written consent.

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19. GDPR (Data Protection Roles)

19.1 RWEB acts as a Data Controller for Customer decision-maker contact data used for administration and accounting.

19.2 RWEB acts as a Data Processor for personal data passing through Customer websites hosted within the CMS, subject to the service approach selected (e.g., “GDPR Lite/Essentials/Advanced”) and any data processing documentation provided by RWEB.

19.3 Changes required for GDPR compliance that cannot be completed in the CMS admin are not included in maintenance fees and will be quoted.

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20. Governing Law and Changes

20.1 These Terms are governed by the laws of England and Wales and the parties submit to the non-exclusive jurisdiction of the English courts.

20.2 RWEB may amend these Terms where necessary to comply with law. Where changes materially affect the Customer, RWEB will provide notice by email or via the admin portal where practicable.

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